• Lead retail electricity operations with real impact across Queensland
• Leadership role with strong operational and commercial focus
• Competitive salary + 12.75% super + bonus and comprehensive employee benefits

Lead and optimise retail electricity operations

About the role

This is a full-time opportunity located in Brisbane.

The Manager Retail Operations is responsible for the accuracy, efficiency and integrity of all operational aspects of Stanwell’s retail electricity business. This role oversees customer billing, reconciliation and market transfers, and leads the continuous improvement of retail operational processes and systems.

The role also manages Stanwell’s outsourced billing services contract, ensuring performance, compliance and value alignment with business objectives. Leading a team of retail operations professionals, the Manager Retail Operations plays a key role in supporting the financial and service outcomes of the retail business.

Key activities include:

• Leading all retail operational processes, including billing, reconciliation and market transfers
• Managing and optimising outsourced billing services contracts and service delivery
• Driving continuous improvement across retail systems, tools and processes
• Leading, mentoring and developing a high-performing retail operations team
• Partnering with internal and external stakeholders to resolve complex operational matters
• Delivering accurate reporting and insights to support business decision-making

About you

• Demonstrated experience across retail electricity systems and processes
• Proven capability managing outsourced service providers
• Strong understanding of retail electricity regulatory requirements
• Highly developed analytical, communication and stakeholder engagement skills
• Solution focused with experience leading or mentoring teams in an operational environment
• Tertiary qualifications in a numerate, commercial, business, engineering or IT discipline (preferred)
• AFMA electricity accreditation (preferred)

Benefits:

• Recognised as an Endorsed Employer for all Women by WORK180
• Weekly pay + 12.75% super + annual incentive
• Full income protection cover
• Salary packaging options
• Flexible work arrangements (including up to 2 days WFH)
• Access to learning and development (including LinkedIn learning)
• Purchased and volunteer leave options
• Health and wellbeing initiatives (e.g. EAP, Fitness Passport, skin checks, flu vaccines)
• Access to Bright Spark – our rewards, recognition and discounts platform
• Exceptional safety culture
• Plus, a whole lot more!

About Stanwell

Stanwell is Queensland’s largest and most reliable electricity generator. We’re applying our forty years of experience in operational excellence to building a diverse portfolio including coal-fired power stations, renewable generation, storage and firming to deliver Queensland’s future energy needs. Experience an organisation that lives by its values to care, adapt and deliver and is constantly responding to create an environment where respect, inclusivity, safety and wellbeing are delivered.

What’s next?

To submit your application, please apply online with your CV.

Applications close: 11:55pm, 03 March 2026

Further information on Stanwell can be found online at www.stanwell.com

As part of the recruitment process, you may be required to undertake pre-employment checks (may include police checks, AusCheck, medical assessment and/or drug and alcohol testing). 

Inclusion and diversity is an important part of shaping Stanwell’s culture and how our workplace operates. We recognise and value that it’s essential to creating a safe, inclusive, and productive workplace.

We are proactive about giving our people opportunities to excel and truly be themselves. We enable this through diversity, fairness, and flexible work practices.

If you have any support or access requirements, we encourage you to advise us at the time of application.