About the role 

This is a fixed term, full-time opportunity for 15 months, located in Brisbane CBD. The Customer Operations Analyst plays a key role in ensuring Stanwell Energy’s billing and settlement obligations are met accurately and on time.

The role involves managing an external billing provider, resolving customer issues related to metering, tariffs and site data, maintaining operational systems and reporting, and contributing to ad-hoc projects that support the broader retail operations.

Key activities include: 

• Conduct monthly billing and settlement activities including managing external billing provider
• Reconcile energy purchased from AEMO with customer billing data
• Maintain and validate data in internal systems
• Investigate and resolve network and metering charge discrepancies
• Support ad-hoc projects and provide specialised advice on bespoke contracts

About you 

• Ideally will have experience in retail electricity market operations and systems, similar industry will be considered
• Strong analytical and reconciliation skills with attention to detail
• Effective communication and stakeholder engagement abilities
• Ability to identify and implement process improvements
• Comfortable working in a small, close-knit team and thrives in fast-paced, dynamic environments where priorities can shift quickly.
• Adaptable, resilient, and able to stay focused under pressure.
• Tertiary qualifications in Engineering, Mathematics, Economics or Commerce (desirable)

Benefits: 

• Recognised as an Endorsed Employer for all Women by WORK180 
• Weekly pay + 12.75% super + annual incentive 
• Full income protection cover 
• Salary packaging options 
• Flexible work arrangements (including up to 2 days WFH) 
• Access to learning and development (including LinkedIn learning) 
• Purchased and volunteer leave options 
• Health and wellbeing initiatives (e.g. EAP, Fitness Passport, skin checks, flu vaccines) 
• Access to Bright Spark – our rewards, recognition and discounts platform 
• Exceptional safety culture 
• Plus, a whole lot more!  

About Stanwell 

Stanwell is Queensland’s largest and most reliable electricity generator. We’re applying our forty years of experience in operational excellence to building a diverse portfolio including coal-fired power stations, renewable generation, storage and firming to deliver Queensland’s future energy needs. Experience an organisation that lives by its values to care, adapt and deliver and is constantly responding to create an environment where respect, inclusivity, safety and wellbeing are delivered. 

What’s next? 

To submit your application, please apply online with your CV. 

Applications close: 11:55pm, 20 August 2025 

Further information on Stanwell can be found online at www.stanwell.com 

As part of the recruitment process, you may be required to undertake pre-employment checks (may include police checks, AusCheck, medical assessment and/or drug and alcohol testing).   

Inclusion and diversity is an important part of shaping Stanwell’s culture and how our workplace operates. We recognise and value that it’s essential to creating a safe, inclusive, and productive workplace. 

We are proactive about giving our people opportunities to excel and truly be themselves. We enable this through diversity, fairness, and flexible work practices. 

If you have any support or access requirements, we encourage you to advise us at the time of application.