Senior Business Analyst (CRM)

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Permanent - Full-time, Information, Communication & Technology

The Senior Business Analyst (CRM) will primarily focus on Customer Relationship Management solutions (Salesforce and its integrated components) to ensure the identification and delivery of business requirements, technical implementation, and ongoing appropriate and timely system support.

  • Exciting Senior Business Analyst opportunity to focus on CRM solutions
  • Hybrid working arrangement based in Brisbane CBD
  • Competitive base salary + bonus + 12.75% super

About Stanwell

Stanwell provides the spark for a bright future, and that future starts now. With our corporate office in Brisbane’s CBD and sites in the South Burnett and Rockhampton regions, we are a supplier of energy solutions to Queensland, the National Electricity Market, and large energy users throughout Australia. With more than 3,000 MW of renewable generation projects and firming capacity under development, we have an extensive renewable energy pipeline, with a goal of 9 to 10 GW of renewable energy and between 3 and 3.5 GW of energy storage in place by 2035.

We care. We adapt. We deliver. These values are the driving force behind everything we do. And as we grow and deliver that pipeline of projects in the coming years, we will continue to serve our communities and deliver the power that Queensland needs.

About the role

This is a full time permanent opportunity located in Brisbane CBD.

The Senior Business Analyst (CRM) will primarily focus on Customer Relationship Management solutions (Salesforce and its integrated components) to ensure the identification and delivery of business requirements, technical implementation, and ongoing appropriate and timely system support. The position serves as a primary contact point between vendors, ICT, product owners and subject matter experts.

Key activities include:

  • Provide business analysis services for assigned systems, in consultation with subject matter experts.  This will include configuration and advise on process set-up.
  • Manage the relationships between internal customers, ICT and vendors to provide consolidated input into the design, configuration, delivery, testing and deployment of assigned systems.
  • Triage incidents and service requests for the assigned system queues, in partnership with subject matter experts and product owners. This will include diagnosis and rectification of system critical issues through liaison with ICT teams and vendors.
  • Provide timely escalation support to subject matter experts of the assigned systems. Through these interactions, collect and analyse requirements regarding both issues and improvements, with the objective of improving the systems.

About you

  • Extensive experience with Salesforce Cloud and Experience Cloud Lightening Digital Experiences. Hands-on experience with configuration and customization activities.
  • Extensive experience in defining and documenting processes with the ability to translate business requirements into technical information, understood by suppliers and product owners.
  • Experience in the design, configuration, delivery and technical administration of CRM Salesforce systems.
  • Proven ability to initiate and lead continuous improvement through process and technology change.

Benefits:

  • 12.75% employer contribution to superannuation
  • Access to Bright Spark – our rewards, recognition and discounts platform
  • Weekly pay
  • Contributions for IP/TPD insurance units 
  • Flexible work arrangements
  • Centrally located in Brisbane CBD
  • Incentive scheme
  • Health and wellbeing initiatives (e.g. skin checks, flu vaccines)
  • Access to learning and development on and off the job
  • Exceptional safety culture
  • Plus, a whole lot more!

What’s next?

To submit your application, please apply online with your CV.

Applications close: 11:55pm, 3 June 2024

Further information on Stanwell can be found online at www.stanwell.com

As part of the recruitment process, you may be required to undertake pre-employment checks (may include police checks, AusCheck, medical assessment and/or drug and alcohol testing). 

Inclusion and diversity is an important part of shaping Stanwell’s culture and how our workplace operates. We recognise and value that it’s essential to creating a safe, inclusive, and productive workplace.

We are proactive about giving our people opportunities to excel and truly be themselves. We enable this through diversity, fairness, and flexible work practices.

If you have any support or access requirements, we encourage you to advise us at the time of application.

 

Applications close

Notice to Placement Agencies and External Recruiters:
If you are a placement agency or external recruiter, please do not submit resumes to Stanwell prior to having a signed staffing agency agreement with Stanwell. Stanwell is not liable for and will not pay placement fees for candidates submitted by an agency other than its approved suppliers. Furthermore, any resumes received from a placement agency or external recruiter in absence of an agreement will be considered by Stanwell and may be forwarded to internal recruiters for their information.

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